Grievance Redressal Policy

Motousher is a brand of

Plusgrow Merchantry Pvt Ltd   | CIN U51909MH2018PTC318387

REGD OFF: T 31A, MIDC Industrial Area, Hingna Rd, Nagpur 440016 MH

We request you to please use the contact page on the website to get in touch with us with technical questions if any :- The contact page is here along with all our company details  

Customers with any questions on customer service can contact us directly on

If the customer service is not able to attend to your needs you can raise your grievance as below with further escalation at

Grievance Redressal 

1) On receipt of the Grievance, the customer care team shall acknowledge and send out a reply by email within 48 hours. If by any chance you have not received the email please check in again since a email might have gone into spam folder

2) If you have any Grievance towards the reply/resolution received from the customer care department, you can raise a grievance with the Grievance officer by 


Grievance Officer –

The Grievance officer upon receipt of the complaint, shall review the complaint and respond within 14 days after consulting the case. The grievance officer shall talk to you with on the subject matter and close the complaint within one month from the receipt of the complaint.


If there is further escalation needed you can email below:-