Refunds

We process our payments via PayU India. Either way your money is safe. All we ask for is some patience. The whole process takes 5-10 working days by the banks!

Here is how it looks like on our end :-

  1. We process the refund and its deducted from our account in one working day.
  2. PayU india takes one working day to process the refund.
  3. Now its all in your banks hand. They have the money with them and they credit it back to your payment method. Most bank takes a week some take upto ten days. Either way it is reflected in your bank account statement. 

We get so many calls asking us to inquire byt since 2014 all refunds have gone through without a problem so please be patient. This is how the timeline the whole country works on, not just us! 

 

Other FAQ's

  1. Payment deducted but order not placed, or want to inquire about refund status? Don’t worry! If your money got deducted, here is what happens next. PayU systems do a nightly reconciliation with the bank and intimate the merchant(MotoUsher) on the next business day. Post that, either you would get an order confirmation sms or an automatic refund would be issued by the merchant that reflects in your bank account in 5-7 working days. So, be assured that your money is safe.
  2. Still worried? - You can reach the customer support of the corresponding website or probably you may want to reach our sister concern payumoney.com
  3. For anything else, mail us at contact@payu.in or give a call on 0124-6624801
  4. Working Hours (Mon - Fri) 9:00AM to 7:00PM
  5. If you are a regulatory authority, government or a semi-government entity who has any compliance related queries, requests or complaints, please contact us at compliance@payu.in. This is a dedicated email address for regulatory authorities, government and semi-government entities only.